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TapTalk.io Feature Update
Stay up-to-date with the latest features and improvements in TapTalk.io.
Multiple Broadcast
OneTalk introduces the Multiple Broadcast feature, enabling you to send messages to multiple contact segments in a single go.
Cases per Hour
Get automated, real-time reports that provide a detailed breakdown of the total number of cases every hour.
Shared Media
Create your account in minutes and tailor the platform to meet your company's unique financial needs.
Message Info
With this feature, you can quickly and conveniently check the detailed status of your sent messages.

Unlock the Power of Digital Business Interaction

Engage, Convert, and Retain Effortlessly

We can help your business create meaningful connections, boost conversion rates, and foster customer loyalty with only one dashboard.

Automate a Personalized and Centralized Interaction

Interact automatically with your customers across multiple channels in a single inbox, delivering personalized messages that resonate with each individual.

Maximum Result, Minimal Engineering Process

Our robust business messaging platform helps your business deliver impressive customer support without the hassle, and almost no coding is needed.

Solutions That Suit Your Business Needs Perfectly

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Simplify Business Communication with Omnichannel Solution

Enhance the way you connect, collaborate, and engage, ensuring seamless communication across all channels in one Inbox.

Deliver the Best User Experience with Chat SDK Solution

Optimize user experience with our versatile interface—ready to use or customizable for tailored interactions.

OTP, Notification, and Broadcast Solution via WhatsApp

Use WhatsApp to send OTP, notification, and broadcast more affordable, more reliable, and safer.

Sell Easily on Every Social Channels in One Dashboard

Manage your online store on various platforms efficiently in one single dashboard with advanced features.

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FAQ

Selamat datang di TapTalk.io! Apa itu OmniChannel?

Omnichannel adalah platform integrasi berbagai saluran yang digabungkan menjadi satu sistem manajemen untuk meningkatkan kepuasan pelanggan dan pengalaman pelanggan.

Dalam hal customer support, omnichannel menyatukan berbagai saluran perpesanan dalam platform yang sama. Omnichannel fokus pada perjalanan pelanggan dalam berkomunikasi dengan perusahaan, sehingga kualitas pengalaman yang didapatkan menjadi lebih mulus.

Social Media apa saja yang bisa diintegrasikan ke OneTalk?

Anda bisa mengintegrasikan channel WhatsApp SME, WhatsApp Business API, Instagram DM, FB Messenger, Twitter DM, Live Chat dan LINE

Bagaimana cara mengintegrasi channel ke OneTalk?

Berikut dokumentasi yang bisa dipelajari untuk mengintegrasikan channel Social Media ke dashboard OneTalk
https://docs.taptalk.io/onetalk-omnichannel-documentation/onetalk-channel-integration

Apa itu Chatbot? Fitur apa saja yang tersedia?

Chatbot adalah program kecerdasan buatan yang dapat mensimulasikan percakapan (atau obrolan) dengan pengguna melalui aplikasi perpesanan, situs web, aplikasi seluler, atau melalui telepon.
Terdapat dua jenis Chatbot yang disediakan oleh TapTalk, yaitu dalam bentuk FAQ Chatbot dan Assign Topic Chatbot.

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What is OneTalk?

A single dashboard to manage WhatsApp, Twitter, FB Messenger, Telegram, LINE and email to elevate your sales, marketing, and support experience. A single dashboard to manage WhatsApp, Twitter, FB Messenger, Telegram, LINE and email to elevate your sales, marketing, and support experience.

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